**Transnational Company Global Leader in Marketing and Distribution of Food Supplements requests**:**Supervisor, Technical Support****Description**The End User Support Supervisor leads a team in providing operational support, install, move, add and change (IMAC) requests, and event support. The End User Support Supervisor focuses on ensuring timely and high-quality delivery of service and coordinates with other cross-functional teams to ensure delivery**Requirements**:- Bachelor's degree in Computer Science or related field.- Bilingual (English and Spanish), capable to sustain business conversations- 6 years or more of experience in desktop support- 5 years of experience in diverse operating systems- Experience managing 1-2 people in end user support and ensures the delivery of 1 segment of work- Experience monitoring compliance with established SLAs and KPI reviews- Responsible to solve complex problems related to users and 2 nd, 3 rd level support- Ensure that all incidents and tasks coming from Corporate or 2 nd, 3 rd level areas are being closed correctly- Provide expert technical guidance and support to Analysts and Jr Analysts- Experience working with ticket administration tools (ServiceNow, Remedy)- ITIL knowledge- Experience working with Windows 7, Windows 10, MacOS, IOS / Android mobile, basic Windows Server experience- Experience working with Microsoft Office 2016 and 365 support- Basic knowledge regarding other IS Infrastructure areas like Networking, Servers, Data Center, Storage- Experience and knowledge of all areas of infrastructure, hardware and software.**Abilities and Skills**:- Effectively communicates ideas in written and verbal communication.- Capacity for teamwork.- Taste for providing customer service.