**Supervisor, Trade Operations**
Join Livingston's Global Trade Management team and help large companies manage their supply chains on a global scale. Livingston is a market leader offering customs brokerage, consulting and compliance, and freight forwarding services at more than 90 key locations in North America, Europe and Asia. Our Global Trade Management experts help companies lower their costs, get to market faster, and free up resources as they do business internationally. You can be a part of our global operations and grow your career by becoming an expert in the ever-changing world of international trade.
**Job Type**: Full Time
Location: CDMX Santa Fe - IN008
**JOB SUMMARY**:
The Supervisor, Trade Operations is responsible for supervising the functions of the Trade Operations Import Team including workload planning, scheduling, coaching, continuous improvement, crisis management, client initiatives and performance management while meeting the needs of both internal and external customers.
**KEY DUTIES & RESPONSIBILITIES**:
- Facilitate multiple client calls to review action registers and project trackers.
- Resolve escalated client concerns or issues.
- Resolve escalated import movements for resolution.
- Create and deliver regular and ad hoc reports to internal and external resources.
- Compile and complete monthly metrics.
- Prioritize day-to-day operational requests/volume and reallocate resources based on workload and staffing.
- Conduct team huddles to establish daily priorities and projects.
- Evaluate staff performance using SMART Goals and regular reviews to ensure internal and client goals are being met and performance is at an exceptional level and take appropriate action if issues arise and provide both complimentary and constructive feedback and collaborate with employees for recommend solutions.
- Supervise staff by conducting team and individual meetings, coaching and guiding staff for future development, and creating and monitoring performance improvement plans.
- Monitor and review employee utilization.
- Develop or update procedures and business rules through the analysis of data for continuous improvement.
- Monitor performance to confirm all client service level agreements are being met or exceed client expectations.
- Coordinate coverage based on client schedule requirements based on client and company needs.
- Audit staff for performance for compliance and improvement opportunities.
- Develop and deliver training to staff. Provide coaching where necessary for improvement.
- Manage and monitor imports via ocean and rail through client-based systems.
- Manage critical client needs in support of high visibility or time sensitive moves by coordinating with the client, broker and any applicable Global Trade Management (GTM) teams.
- Escalate any delays or difficulties to the client and GTM management for immediate resolution.
- Support client specific audits and documentation. Including data, root cause analysis and corrective measures.
- Perform other related duties as assigned by management.
- Adhere to established policies and procedures.
**KNOWLEDGE & SKILLS**:
- Knowledge of import trade compliance elements
- Superior communication skills, both written and oral
- Collaborative mindset
- Excellent organizational and interpersonal skills
- The ability to analyze and solve problems quickly
- Excellent customer service skills
- The ability to set and manage priorities to meet all deadlines
- Proficiency in MS Office Suite, specifically with MS Word and MS Excel
- Display the characteristics of a leader
- The ability to make informed decisions in sometimes stressful situations
- The ability to give and receive constructive feedback
- A positive and flexible attitude is required
**WORK EXPERIENCE - MINIMUM REQUIRED**:
- 3 years of related experience**EDUCATION**:
- Preferred: Bachelors Degree or equivalent**CERTIFICATIONS DESCRIPTION**:
**COMPETENCIES**:
- Business Acumen and Straight Talk- Leading and Developing- Inclusion and Collaboration- Customer First Focus- Agility- AccountabilityAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.