.Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Job Track Description**:- Requires broad technical expertise and industry knowledge.- Accountable for functional, operational, and/or program management.- Assists others in achieving goals.- Manages performance appraisals and pay reviews.- Manages training for 3 or more employees.- Manages hiring and termination actions.
**General Profile**- Supervises daily tasks of complex business, technical support, or production teams.- Responsible for team success.- Works within established precedents and practices.- Examines information to solve ongoing problems.- Ability to perform work unsupervised.
**Functional Knowledge**- Comprehensive understanding of a range of processes, procedures, systems and concepts in own field.
**Business Expertise**- Understanding of how best teams integrate and work together to achieve company goals.
**Impact**- Impacts a team, by example, through the quality service and information provided.
**Leadership**Provides daily team supervision (e.G., coaching on performance, coordinating activities, checking on quality, and work progress).
**Problem Solving**- Solves problems and evaluates possible solutions using technical experience and precedents.
**Interpersonal Skills**- Uses tact to exchange ideas and information concisely and rationally.
**Responsibility Statements**- Supports financial management.- Supervises resources.- Contributes to business growth and efficiencies.- Responsible for performance management and conducting performance reviews.- Manages escalated issues and complex tasks.- Acts as Subject Matter Expert (SME).- Ensures TAT is met for all volumes assigned to respective shifts through proper planning.- Ensures Quality is met for all volumes processed during shifts.- Collaborates with Managers on key performance measures identified by the client.- Facilitates work allocation.- Tracks and monitors daily and monthly reporting.- Participates in progress improvement without impact to quality of work.- Communicates with teams and Managers to provide work status.- Participates in meetings with internal teams and external clients.- Performs other duties as assigned.- Complies with all policies and standards