.A través de nuestros asociados, Conduent ofrece servicios y soluciones de misión crítica a empresas de Fortune 100 y más de 500 gobiernos, creando resultados excepcionales para nuestros clientes y los millones de personas que cuentan con ellos. Tienes la oportunidad de prosperar personalmente, marcar la diferencia y ser parte de una cultura donde la individualidad se nota y valora todos los días.- Requires broad technical expertise and industry knowledge.- Accountable for functional, operational, and/or program management.- Assists others in achieving goals.- Manages performance appraisals and pay reviews.- Manages training for 3 or more employees.- Manages hiring and termination actions.**General Profile**- Supervises daily tasks of complex business, technical support, or production teams.- Responsible for team success.- Works within established precedents and practices.- Examines information to solve ongoing problems.- Ability to perform work unsupervised.**Functional Knowledge**- Comprehensive understanding of a range of processes, procedures, systems and concepts in own field.**Business Expertise**- Understanding of how best teams integrate and work together to achieve company goals.**Impact**- Impacts a team, by example, through the quality service and information provided.**Leadership**Provides daily team supervision (e.G., coaching on performance, coordinating activities, checking on quality, and work progress).**Problem Solving**- Solves problems and evaluates possible solutions using technical experience and precedents.**Interpersonal Skills**- Uses tact to exchange ideas and information concisely and rationally.**Responsibility Statements**- Supports financial management.- Supervises resources.- Contributes to business growth and efficiencies.- Responsible for performance management and conducting performance reviews.- Manages escalated issues and complex tasks.- Acts as Subject Matter Expert (SME).- Ensures TAT is met for all volumes assigned to respective shifts through proper planning.- Ensures Quality is met for all volumes processed during shifts.- Collaborates with Managers on key performance measures identified by the client.- Facilitates work allocation.- Tracks and monitors daily and monthly reporting.- Participates in progress improvement without impact to quality of work.- Communicates with teams and Managers to provide work status.- Participates in meetings with internal teams and external clients.- Performs other duties as assigned.- Complies with all policies and standards.Skills adicionales que debe contar la posición de supervisor- Análisis, Identificación y Mitigación de Riesgos que tiene el proyecto.- Generación de plan de trabajo y reporte de status o seguimiento.- Comunicación Stakeholders internos y externos.- Administración del Tiempo que llevaría la implementación del proyecto.- Apoyo en conferencias.- Coordinación de reuniones (apartados de salas, convocatorias, minutas).- Apoyo en control de presupuesto