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**Responsibilities**:- Manage and drive the incident management process from Start to Finish.- Produce the weekly Incident Management Report communicated with all senior leaders in supported Lines of Business.- Facilitates and ensures Issue Management Quality Standards are met for issues documented- Act as the Single point of Contact for issue metrics.- Transform raw data into useful metrics and reportable information for senior leadership.- Develops and produces issue and incident metrics for Senior Leadership on a weekly, monthly and quarterly basis.- Perform quality assurance over issues being reported on multiple executive level reports to include Monthly Operations Decks and Weekly Control Decks.- Leverage communication and influencing skills to guide issue and corrective action plan owners and issue managers during times of distress during the issue management process.- Keeps abreast of the organization's operational processes and best practices for business strategy.- Build partnerships with supported Line of Businesses Operations leaders, process owners, client experience leaders, control leaders, and Training, so that efforts are aligned with strategy and department efforts, regular two-way communication exists, downstream impacts are considered and business solutions are optimized.- Has the ability to operate with a limited level of direct supervision.- Can exercise independence of judgement and autonomy.- Acts as SME to senior stakeholders and /or other team members.- Ability to manage teams.Citibanamex Office of Governance & Control (OGC) is a function within the "first line of defence", reporting directly to the Mexico GFB CEO.
It is responsible for strengthening the control environment across the entire franchise and to build a more effective Governance Structure and Operating Model.
Citi utilizes Third Parties in many ways to achieve certain strategic goals.
This utilization does not diminish Citi's responsibility to ensure that all Third Party activity is conducted in a safe and sound manner and in compliance with applicable laws, rules, regulations, policies and standards of conduct.
The use of Third Parties may pose many risks to Citi and its customers, notably strategic, operational, reputational, legal, regulatory, compliance, fraud and in some cases, credit risks.
Citi is responsible for the management of all of these risks and has an obligation to provide governance and oversight of Third Parties commensurate with the level of risk associated with each Third Party Relationship.
Third Party management requirements are organized by five main phases of the Third Party Relationship: Planning, Due Diligence and Third Party Selection, Contracting, Ongoing Monitoring, and Termination.
Each phase presents different requirements to identify, mitigate and/or escalate the risk(s) associated with the Third Party Relationship, depending on the type and risk level involved