.Supply Chain Management Cloud Support Analyst 3 -220005ZM**Applicants are required to read, write, and speak the following languages**: English**Preferred Qualifications**New Job description details:Preferred Qualifications - External**Department Description**:The Fusion SCM Cloud Support Team is expanding to support our rapidly increasing customer base. The team partners with development in supporting new and existing customers. It is a unique opportunity to be part of the future of Oracle Support and help shape the organization to benefit our customers, employees and the organization overall. If you are excited by the notion of being able to define a group from early stages on and shape our collective future then this is the place to be.**Position Overview**:This position is for supporting Fusion Applications, particularly under Supply Chain Management (Product Information Management, Distributed Order Orchestration, Logistics, and Cost Management) **with a focus on Procurement** (Purchasing, Self-Service Procurement, Sourcing, Supplier Model, and Supplier Portal).The individual will need to proactively engage with multiple accounts and responsible for working with them & their implementation partners and providing guidance and support needed throughout the life cycle of project implementation to ensure successful go-live and beyond. Should be able to operate independently to deliver quality work for customer engagements.**Note**: This role may need you to work on weekends and multiple shifts on rotation basis.- Exceptional diagnostic and troubleshooting ability and skilled in using industry standard tools and techniques.- Extensive experience with one or many aspects of Enterprise Business Application (Product knowledge, Log reading, Troubleshooting techniques etc).- Knowledge of networks, database configuration, server configuration, Web Server optimization load balancing hardware, SQL tuning and so on.- Ability and attitude to assist junior members of the team in training on new products and technologies is highly desired.Behavioral Skills (required)- Ability to influence and gain cooperative relationships with wide range of audiences ranging from executives to technical specialists.- Excellent communication skills. Able to communicate very well both technically and functionally in highly escalated situations. Able to produce audience appropriate communication with executives, support personnel, and customer personnel in tense, escalated situations- Well-developed listening skills. Able to discern core issues in an environment where it may be difficult to determine what the cause is and what the symptom is.- Good organizational skills. Able to develop a coherent plan of action that meets everyone's needs to resolve a given situation as quickly as possible. Also able to revise this plan as new data is obtained without appearing that there was no plan.- Ability to persevere in the face of obstacles and ensure customer's success