Designs, delivers and governs KPIs, their directly linked processes and tools under GSC&S ownership. Leverages these KPIs to create actionable insights and recommendations to GSC&S and site/region stakeholders, supporting them in making the right decisions and fulfil KPI targets._
- Works closely with Network Planning and site/regional reps to identify needs and opportunities for new KPIs, metrics and tools that support AZ Ops strategy and scorecard targets. Leads citizen development initiatives for these needs & opportunities, embedding new tools and KPIs in BAU processes._
**Typical Accountabilities**
- **_ Citizen development, training and rollout of new KPIs and supporting tools: _**_Through key connections with users of owned KPIs & supporting processes in Network Planning & sites_**_ - partnering with Supply Excellence, Demand Excellence, Network Planning and Ops site/regions reps in implementation._**:
- **_ Design: Be responsible for the_** business definition of KPIs, directly linked processes and their supporting tools, ensuring that it is aligned with AZ scorecard & strategic objectives. **Provide input to URS creation by IT / GSC&S D&E SME.**:
- **_ Deliver: _**Ensuring that owned KPIs & tools are refreshed & published in a timely and to design accurate manner, working closely with GSC&S D&A SMEs and Ops IT contacts who lead the technical backend platforms.
- **_ Govern: _**Own the relationship with business users that perform activities in KPI specific processes, ensuring that business rules are followed and that behaviour is aligned with intent of KPIs.
- **_ KPI analysis & actionable insights generation_**: Use owned KPIs & tools for in-depth analysis of performance, and make connections to related KPIs & supply chain issues, to generate actionable insight for Network Planning and/or Ops site/region stakeholders.
- **_ Support Network Planning & Ops site/regions for owned KPIs & tools: _**Work with Network Planning, Ops site/region stakeholders and representatives to identify performance improvement opportunities and KPI / tool enhancements.
- **_ Support GPT Ops Driving Performance & APS implementation workstreams:_** Ensuring that future states and plans developed therein are aligned with KPI definitions and implementation aligned with owned BAU process connections.
**Education, Qualifications, Skills and Experience**
**Essential**
- BSc degree or equivalent in Business, Logistics, Sciences or Engineering. Equivalent experience will be taken into account.
- Extensive experience of supply chain environment, and supply / demand planning
- Excellent data analysis skills
- Stakeholder management and influencing skills
- Experience using Power BI or, similar business intelligence platforms, to make meaningful data connections & visualizations
- Proficient in English, written and verbal
- Strong presentation skills
- Strong background in advanced planning systems, forecasting systems
**Desirable**
- Master's degree or equivalent in Business, Logistics, Sciences or Engineering.
- Experience working closely with AZ sites / PETs, AZ Marketing Companies, Ops IT and GSC&S D&A
- Advanced supply chain theory knowledge
- Training skills
- Solid knowledge of Lean principles
- Proficiency in OMP
- Project management experience