Support Analyst

Job Function: Software & Cloud Services Why SoftwareONE?:
The role:
We strive to foster a culture and workplace that empowers our employees to be authentic, best versions of themselves. This is the basis of our diversity, equity, inclusion, and belonging initiatives.

We are thrilled to announce an opportunity to join our team as:
**Support Analyst**

**SoftwareOne**

Scope: Full-time | Office: Mexico

Your challenges within the role will be:

- Provide a quality service that provides users with timely and effective solutions to their requests.
- Manage and resolve incidents and requests from the different areas of the operation.
- Timely escalate complex situations, according to defined channels

What we need to see from you:
Do not worry if you do not have some of the following skills, we will help you strengthen them. Just having knowledge in some of these, we can walk the rest of the way together:
**Profile**: Technician or Technologist in Systems and/or related careers, with a minimum of 6 months to 3 years of experience, capable of providing level 1-2-3 support services to internal and external users

**Required skills**:

- Operating systems
- Customer service
- Communication
- Support level 1-2 or 3
- ITIL
- Teamwork