.Why SoftwareOne?Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you.
SoftwareOne employees are energized, agile and are laser passionate about delivering special Customer Happiness and results.
Our leaders empower and encourage their teams and provide a working environment that delivers incredible levels of Employee Happiness.
We are Low ego.
Our leaders operate with a high level of Team but can work at Speed lead change in a global economy.
We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland.
Our 8,700 employees support our approximately 65,000 customers in their digital transformation.The roleWe are thrilled to announce an opportunity to join our team as:Support AnalystScope: Full-time | On siteWhat Makes This Opportunity UniqueAs a Support Analyst, you will work in a dynamic and collaborative environment that emphasizes your career development and values your contributions.
You will play a pivotal role in ensuring the smooth and efficient operation of our systems while providing exceptional support to end-users.
This is an exciting opportunity to be part of a company that encourages growth, learning, and the delivery of high-quality service in a fast-paced tech environment.Key ResponsibilitiesDeliver high-quality service to users, offering timely and effective solutions to requests and issues.Lead and resolve incidents and requests across various operational areas.Diagnose and fix complex technical issues, advancing as needed while following defined advancing channels.Work closely with teams from different functions to ensure operational issues are addressed promptly and efficiently.Maintain and support hardware and software infrastructure to ensure optimal performance.Ensure incident management processes are followed, from initial report through to resolution.Develop and maintain documentation for fixing, operational procedures, and user guides.What we need to see from youProfile RequirementsTechnician, Technologist, or Professional in Systems Engineering, Electronic Engineering, Software Engineering, or related fields.Demonstrable experience in providing on-site support as a support analyst in a similar IT environment.Strong knowledge of operational workflows and support procedures.Required SkillsExpertise in equipment maintenance, both at the hardware and software levels, including printers, VPN, and technical diagnostics.Experience with management tools, equipment support, and incident management software.Strong problem-solving abilities and the ability to manage multiple tasks simultaneously.Outstanding communication skills and ability to effectively communicate with different teams and users.Ability to work under stress and handle challenging support situations efficiently.Preferred SkillsFamiliarity with ITIL frameworks and standard methodologies for incident management