Support Coordinator (Call Center Agent)

About this opportunity We are now lookir a Call Center Agent to manage Software Support. The Call Center Agent is responsible to manage, configure and administrate tools, performance reporting and to support process management and contract management admin. In this role you will be the main entry poir all Emergency Customer Service Requests (tickets) and the responsibilities include to perform initial contract validation, set-up communication channels, build the tickets, engage Emergency Recovery Center, initiate trst emergency notification, assist with remote access, and provide language assistance. you will do Ensure all incidents, requests and issues are resolved or triaged and escalated to the correct tear resolution. Manage, configure, administrate tools and performdata administration on local level. Manage performance reporting and assists local Customer Support organization in monitoring of tickets progress. Handle customer Emergency requests professionally. Support process management ensuring adherence to Customer Support processes You will bring Bachelors Degree English: