.Support Engineer 1 (Supply Chain Planning)ApplyLocations: MonterreyTime Type: Full timePosted On: Posted 4 Days AgoJob Requisition ID: 232911The Support Engineer 1 will support our SaaS and On Prem customers to provide Solution/Product support on Demand/Fulfillment, Promotion, during implementation and after go-live.What you'll do:Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases.Maintain positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in BY Planning Solution Operate Team.Provide advice to BY partners and customers regarding industry best practices and process methodology.Document learnings and create knowledge articles for repeated cases.Bring in new ideas for automation, re-use and service improvements.Understand the SaaS offering, features and functionality deployed for a given customer.Work closely with the BY Planning SCPO Solution Experts for complex issue resolution including Product Development.Continuous learning on latest BY Planning Solutions.What we are looking for:Industry experience:5+ years of Supply chain domain experience.5+ years of experience in the Software/SaaS industry.Ideal candidate will have experience working with BY products, specifically Supply Chain Planning solutions.Technical experience with BY products preferred specifically Demand, Fulfillment, SCPO Platform.Experience with customer/client support in Supply Chain software.Technical Skills:Expert in Database programming/Data Modeling using Oracle SQL and MS SQL.Strong knowledge of middleware (i.E. Weblogic, TomCat).Proficiency in Java / J2EE concepts – JDBC, C++.Cloud (Azure preferred), Log analysis and networking tools.Advanced knowledge with operating systems (e.G. Windows, UNIX, LINUX).Experience in scripting languages – Unix Shell Scripting, PowerShell, Python, Perl etc.Soft Skills:Excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reporting.Ability to work calmly under pressure and meet deadlines.Proven background to manage multiple stakeholders in a global environment.Strong multi-tasking skills.Self-motivated and quick learner - New technologies, platforms, integrations.Able to work flexible hours, including evenings, weekends, as warranted by the situation in critical times or to manage customer escalations.Demonstrates initiative and is inquisitive.Success in a fast-paced environment.Ability to work independently without losing team synergy.Demonstrates customer service ethics and core values.Education:Bachelor's degree required, major in Computer Applications, Industrial Engineering, Supply Chain Management, or other equivalent technical fields. Master's degree preferred.Our ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us
