Support Engineer II – Warehouse Management SystemJob Title: Support Engineer 2 –
Overview: This role is within the White Glove Support team on the Supply Chain execution squad and will be a pioneer in providing value-added rapid deployment and onboarding projects for our WMS (3PL and Retail Shipper) expedited growth customer base.
What you'll do: Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phasesAnalyze and resolve incidents within the BY WMS and TMS application(s)Expertise in all WMS-related technologies including MOCA, integration methods, and other 3rd party tools and utilitiesMaintain positive customer relationships by replicating defects, simulating failures, updating JIRAs, and managing customer expectations to instill confidence in BY's continued solutionsDocument change control and publish testing results transparently to the customer on a schedule.Bring in new ideas for automation, re-use, and service improvementsDeep understanding of BY's evolving SaaS offerings, features and functionality deployed for testing customers.Engage in continuous learning on latest BY execution solutions and how automated testing plays a role (such as cognitive execution).Where applicable, maintain the internal testing, runner, and shared customer environments required for testing services.What we are looking for: Industry experience: Functional experience working with BY products specifically within execution solutions.Technical experience with BY products specifically within execution solutions.Execution Platforms: Minimum of 3+ years of Supply chain domain experience in warehouse managementMinimum of 3+ years of experience in the Software/SaaS industryExperience with customer/client service and/or support in Supply Chain software solutionsPrivate/Public cloud management domain expertiseTechnical Skills: Expert in Database programming/Data Modeling using Oracle SQL and MS SQLStrong knowledge of middleware (i.e. Weblogic, TomCat)Proficiency in Java / J2EE concepts – JDBC, C++, and MOCAAzure expertise in defect identification and log analysis for TMS and WMSAdvanced knowledge with operating systems (e.g. Windows, UNIX, LINUX)Experience with Cycle, Jenkins Automation, or similar automated testing suite.Experience in scripting languages – Unix Shell Scripting, PowerShell, Python, Perl etc.Experience in supporting MuleSoft, webservices (Rest/SOAP PI) based integrationsCloud Infrastructure – Azure cloud, certification on Azure fundamentals, Level 2 Azure certificationsSoft Skills: Must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reportingMust be self-motivated and quick learner - New technologies, platforms, integrationsProject and program management experiences is critical in this roleMust be able to manage multiple competing service priorities in tandemDemonstrates the ability to work independentlyDemonstrates BY's Core Values of Empathy, Relentless, Results and TeamworkEducation: Bachelor's degree required, major in Computer Applications, Industrial Engineering, Supply Chain Management, or other equivalent technical fields.Our Values: If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values.
Diversity, Inclusion, Value & Equity (DIVE) is our strategy for fostering an inclusive environment we can be proud of.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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