.Job Title: Support Engineer 2Overview:This role is within the White Glove Support team on the Supply Chain execution squad and will be a pioneer in providing value-added rapid deployment and onboarding projects for our WMS (3PL and Retail Shipper) expedited growth customer base.What you'll do:Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phasesAnalyze and resolve incidents within the BY WMS and TMS application(s)Expertise in all WMS-related technologies including MOCA, integration methods, and other 3rd party tools and utilitiesMaintain positive customer relationships by replicating defects, simulating failures, updating JIRAs, and managing customer expectations to instill confidence in BY's continued solutionsDocument change control and publish testing results transparently to the customer on a schedule.Bring in new ideas for automation, re-use, and service improvementsDeep understanding of BY's evolving SaaS offerings, features and functionality deployed for testing customers.Engage in continuous learning on latest BY execution solutions and how automated testing plays a role (such as cognitive execution).Where applicable, maintain the internal testing, runner, and shared customer environments required for testing services.What we are looking for:Industry experience:Functional experience working with BY products specifically within execution solutions.Technical experience with BY products specifically within execution solutions.Execution Platforms:Minimum of 3+ years of Supply chain domain experience in warehouse managementMinimum of 3+ years of experience in the Software/SaaS industryExperience with customer/client service and/or support in Supply Chain software solutionsPrivate/Public cloud management domain expertiseTechnical Skills:Expert in Database programming/Data Modeling using Oracle SQL and MS SQLStrong knowledge of middleware (i.E. Weblogic, TomCat)Proficiency in Java / J2EE concepts – JDBC, C++, and MOCAAzure expertise in defect identification and log analysis for TMS and WMSAdvanced knowledge with operating systems (e.G. Windows, UNIX, LINUX)Experience with Cycle, Jenkins Automation, or similar automated testing suite.Experience in scripting languages – Unix Shell Scripting, PowerShell, Python, Perl etc