.**Overview**We're looking for a Support Engineer Java in Guadalajara. Headquartered in Los Angeles, California, Right Balance provides top-tier technology talent for innovative companies in the US. We're in the top 50 companies to watch in LA.**Engagement Details**Our client is a fast-paced, high-growth startup, committed to transforming a $30-billion industry through our all-in-one platform. Leveraging the latest technology, we're taking commercial contractors from the world of pen and paper operations to digitized, efficient, data-driven business.The co-founders have over a decade of experience in both construction and SaaS technology, as well as a resume that includes Stanford, Harvard, Wharton, Cornell, Microsoft, and multiple successful startup exits, including a $1.2 billion acquisition.Our client has raised multiple rounds of funding from some of the largest and most reputable Venture Capital firms, including Founders Fund, Fika Ventures, and Greenspring Associates.Our engineering team is distributed across Los Angeles, Toronto, and Latin America. As a pioneering member of the team, your primary focus will be to help continue to build the product from the ground up. We are looking for a motivated, self-starter who can work in a distributed team environment. This is a hands-on role. The day-to-day responsibilities are broad, and you will ultimately be responsible for shipping software.**NOTE: You need to live in or move into Guadalajara, and be ok with a hybrid work environment working in the office 2-3 days per week.**In this role, of focusing on, you will focus on. Responsibilities will include the following:- Building internal admin tools.- Handling complex issue reproducing scenarios.- Improving the resiliency of the system.- A lot of data fixes and the infrastructure to repair and import the data.- Writing a lot of tests so we can refactor.- Refactoring.- Investigate and resolve customer-reported bugs in a timely and efficient manner.- Work with the engineering team to identify and fix bugs that are found during internal testing.- Develop and maintain test cases to ensure that the quality of our products is maintained.- Work with the customer support team to troubleshoot and resolve customer issues.- Stay up-to-date on the latest bug-fixing techniques and best practices.**What's in it for you?**- Learn and evolve your skills using the latest and greatest technology tools in a rapidly growing company.- Learn from the best people around you. We constantly challenge the status quo and invent new ways of building a great product.- Flexible hours. Join daily standups, sprint planning, and retrospective meetings. Other than that you're in control of your own schedule.- Work on challenging problems, innovate, and positively impact many people's lives while having fun doing it.**Required Qualifications**- Upper-intermediate to fluent speaking and writing. Able to have a real-time conversation.- years of full-time hands-on experience