If you received this vacancy from our recruiters — read our Privacy Notice.ClientOur client is developing comprehensive remote work solutions. Client's services span the entire lifecycle of equipment management, including world-class onboarding, engagement, retention, and wellness programs, all aimed at reducing costs for our clients.Join a great company, not merely an individual project.Position OverviewWe are seeking a detail-oriented and customer-focused Support Operations Specialist to manage and resolve a variety of support requests for our service desk team. This role involves handling customer data uploads via command line scripts, account management, and basic technical troubleshooting of client-specific integration issues, amongst others.ResponsibilitiesEvaluation and triage of user-reported bugs. Collaborate with Product to assign bug priorities.Ensure the Jira bugs tickets are complete and prioritized.Collaborate with QA to define missing and finetune existing test cases based on the bugs reported.Asset, Order and Inventory Data Management: Perform tasks such as merging, correcting, and bulk uploading customer data, ensuring data accuracy and minimizing user impact.Investigating data integration and user data quality issues.Client-Specific Requests: Provide dedicated support for specific client accounts, understanding unique client setups and requirements for customized solutions.Technical Troubleshooting: Diagnose and resolve technical issues related to integrations, employee lists, and account setups. Some basic programming/script skills may be required.RequirementsStrong communication skills and the ability to provide clear and accurate support responses.Demonstrated track record of working productively with remote teams in different regions and timezones.Proven experience in systems support operations or a related field, with a focus on speed and effectiveness of response, and client-focused problem solving.Proven experience using low code and integration systems like Merge, Zappier, etc.Proficiency using LLM/AI to configure automation, writing scripts, and ETL data.Familiarity with ticketing systems, script programming and troubleshooting, SQL DBs, Linux OS, and AWS.Attention to detail, especially in handling client-specific data.Understanding of security requirements and best practices for handling customer data.Nice to Have2-3 years of engineering/programming experience.#J-18808-Ljbffr