Office: Mexico CityAbout Revolut
People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, we've helped 40+ million customers get more from their money. And we're not done yet.
As we continue our lightning-fast growth,? two things are essential to continuing our success: our people and our culture. We've been officially certified as a Great Place to Work in recognition of our outstanding employee experience! So far, we have 10,000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About the role
Our Complaints team is looking for an enthusiastic, highly organised, and detail-oriented person to play an active role in the quality assurance and improvement of our growing global company
We're looking for a Support Specialist to be the owner of all complaints, creating a process that's fair and transparent. You'll be in charge of getting to the bottom of things, so you'll have to work closely with other colleagues, both internally and externally, to always deliver an outstanding customer experience.
You'll also be responsible for root-cause analysis, quality control, and cooperation with regulatory bodies. And because we're invested in your success, we want to offer you a range of opportunities as your career progresses at Revolut
Are you the one we're looking for? Let's get in touch.
What you'll be doing
- Handling incoming formal complaints within the regulatory deadline
- Identifying, analysing, and resolving issues
- Setting up and improving internal procedures
- Actively contributing to a culture where the fair treatment of customers is a priority
- Organising and maintaining a central archive of data, ensuring everything is recorded accurately and easily accessible
- Collaborating with various internal teams, such as Cstomer Service, Product, and Quality Assurance, to ensure efficient and effective complaint resolution
- Seeking to go above and beyond the role by taking real ownership of problems, policies, or procedures from end to end
- Staying up-to-date with relevant industry regulations, policies, and compliance requirements to ensure all complaint-handling processes adhere to legal and regulatory standards
- Creating a better work-life balance by managing your own working hours
What you'll need
- 1+ year of customer support experience
- Fluency in English with excellent communication skills
- An analytical mindset able to investigate and get to the root of a problem
- Strategic thinking skills to know when and how to best utilise means of redress (i.e. refunds and negotiations)
- A great problem-solving attitude to use analysis and resources efficiently to resolve a complex case
- Impeccable attention to detail
**Benefits at Revolut**:
- No ping pong tables or bean bag chairs, just benefits you actually want
**Get what you need to succeed**:
- Financial benefits that show we value your work
- Medical insurance for you and your close ones
- Flexibility to work from home, the office or abroad
- A free Revolut Metal subscription loaded with perks
- Exciting events year-round so you can get to know your team- Check out all the benefits at Revolut- Discover our values
- We believe that any success at Revolut comes from two things: our people and our culture. Our culture is our DNA, it defines who we are, how we operate, and how we handle disagreements with each other. We operate, hire, develop, and promote brilliant people based on the values below.
Culture
Get It Done
- Revoluters always push through! We stopped listening to excuses a long time ago - we care about results. We believe that grit, determination, skill, smartness, and courage can break through almost any wall.Deliver WOW
- We love building great products, we love delighting our customers, we love turning the complexity of a chaotic world into the simplicity of a beautiful solution that truly solves customer needs.Dream Team
- We select, coach, and retain the top talent only and give them all the support to achieve greatnessNever Settle
- Revolut is for those who always strive for excellence, for those who want to become the best in the world at what they do, for those who would never settle for less. Revolut is for 10x people.Think Deeper
- Logic, reason, and common sense prevail over everything else in decision making at Revolut. We are open-minded, we listen, and we are always in search of the truth.
