Office: Mexico CityAbout Revolut
People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, we've helped 40+ million customers get more from their money. And we're not done yet.
As we continue our lightning-fast growth,? two things are essential to continuing our success: our people and our culture. We've been officially certified as a Great Place to Work in recognition of our outstanding employee experience! So far, we have 10,000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About the role
Our Customer Support Team is the public face of the company and provides first-class front-line support to our millions of customers. We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does
We're looking for a customer support superstar to join our team as a FinCrime Support Specialist, working within customer onboarding (KYC), offboarding (FIU), or fraud and account takeover (ATO) areas. This role isn't just about ticking off tickets and answering chats quickly, this is about truly delivering "WOW" levels of service to our global customer base We want fast acting problem solvers, not script readers.
We're a global financial super app, so we have to be available 24/7. That sometimes means working nights and weekends. We'll compensate you for night shifts, but we understand this still isn't for everyone so please bear that in mind before applying.
What you'll be doing
- Providing excellent customer service via our in-app live chat
- Identifying and helping our users with FinCrime related processes
- Helping our users with their onboarding experience
- Analysing KYC documents and processing data they possess
- Analysing risk assessments and red flags
- Investigating account takeover reports and fraudulent transactions reports
- Driving various projects to improve processes and procedures within the team
- Handling sensitive or confidential information
- Representing Revolut online at all times
- Collaborating with other teams globally to tackle customers' issues
What you'll need
- Flawless English language skills (C1-C2 level)
- Excellent communication skills
- Strong attention to detail and analytical skills
- Self-learning, problem-solving skills
- The ability to work well under pressure
- A willingness to work different shifts
- A Bachelor's degree or equivalent - recent university grads welcome!
- Strong writing skills
- Great numeracy and IT skills
Nice to have
- Prior customer support experience
- Fluency in multiple languages
**Benefits at Revolut**:
- No ping pong tables or bean bag chairs, just benefits you actually want
**Get what you need to succeed**:
- Financial benefits that show we value your work
- Medical insurance for you and your close ones
- Flexibility to work from home, the office or abroad
- A free Revolut Metal subscription loaded with perks
- Exciting events year-round so you can get to know your team- Check out all the benefits at Revolut- Discover our values
- We believe that any success at Revolut comes from two things: our people and our culture. Our culture is our DNA, it defines who we are, how we operate, and how we handle disagreements with each other. We operate, hire, develop, and promote brilliant people based on the values below.
Culture
Get It Done
- Revoluters always push through! We stopped listening to excuses a long time ago - we care about results. We believe that grit, determination, skill, smartness, and courage can break through almost any wall.Deliver WOW
- We love building great products, we love delighting our customers, we love turning the complexity of a chaotic world into the simplicity of a beautiful solution that truly solves customer needs.Dream Team
- We select, coach, and retain the top talent only and give them all the support to achieve greatnessNever Settle
- Revolut is for those who always strive for excellence, for those who want to become the best in the world at what they do, for those who would never settle for less. Revolut is for 10x people.Think Deeper
- Logic, reason, and common sense prevail over everything else in decision making at Revolut. We are open-minded, we listen, and we are always in search of the truth.
