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**About FreshBooks**:FreshBooks is a leading cloud-based SaaS accounting software designed with one goal: to help small business owners grow.
We reached unicorn status after raising our valuation to more than $1 billion and continue to scale our business to serve business owners, their clients, and accountants in more than 160 countries worldwide.
FreshBookers are found all over the globe, and we know that different folks thrive in different working environments: Remote, onsite, and everything in between, you'll find it with us.
**The Opportunity - Support Specialist**:You will be joining our award-winning Support team of 90+ incredible and motivated individuals whose passion it is to dig deep into issues and exceed the expectations of our customers.
We go above and beyond to deliver the best possible customer experience every time.
**We are currently hiring bilingual English/Spanish Support Specialists who will work remotely in **Pacific Time (PT).
**You will be working remotely in one of our full time shifts between the hours of 9 - 5 pm PST.
The shifts options we have available are **Mon - Fri**, **Wed - Sun,** Thurs - Mon or Sat-Wed.****Work hours are 9 am - 5 pm PST/PDT.
**During the first few months, you will be **training between Monday - Friday 9 am - 5 pm EST**, then you will switch to your assigned schedule.
**What You'll Do as a Support Specialist**- _Execute Extraordinary Experiences Everyday_, so every customer leaves feeling valued and taken care of.
**What You'll Bring to the Role**- **Problem Solving skills**: you use your expert troubleshooting abilities to get to the bottom of issues.
You are resourceful, curious and are okay living in the grey zone while you work to solve problems.- **Excellent Communication**: you are able to craft messages that are accurate, clear and concise.
We don't follow scripts here so you will lean on your expert communication skills to connect with customers and deliver extraordinary experiences.
Phones are a big part of this role so you should enjoy communication on the phone.- **Empathy**: you care about other humans and are able to put yourself into the shoes of the owners who use FreshBooks, which drives you to take big steps towards finding a solution for each one of our users.- **Endurance & Resilience**: you will energetically engage with ~25 customers daily, each with their own needs and feelings - and you can do it all with a smile!- **Love for Learning**: you don't need to be an Accountant, we will train you on what you need to know, but you enjoy learning new things and are ok with diving into the unknown