TE Connectivity's Account Management Teams are responsible for selling TE's products, systems or services, providing detailed technical product information and maintaining relationships with customers in assigned geographic territory, industry or accounts.
**What your background should look like**:
**RESPONSABILITIES**:
- Own and be accountable for achieving specific departmental objectives and in meeting both sales and Customer Experience goals of your team.
- Equip your team to develop, enhance and grow customer relationships through lead generation, building an opportunity pipeline, nurturing customers through their buying journey and driving customer loyalty.
- Observe and coach your team in their work activities, providing immediate feedback through coaching discipline and following up to ensure appropriate actions are taken by the team
- Recruit new talent and develop a strong talent bench that will embrace the vision and transform the organization.
- Champion transformation initiatives and positively drive the change initiatives within the team.
- Drive operational excellence and continuous improvement mind-set within your team.
- Grow and nurture your team by providing inclusion and engagement opportunities, as well as developing them for their future careers.
- Liaising effectively with various internal business partners like engineering, planning, and sales to resolve Customer inquiries and requests
**REQUIREMENTS**:
- Bachelors degree required
- 3 to 5 years of experience in a similar roles
- Fluent in Spanish and English / Portuguese is a plus.
- Previous experience working in a contact center environment
- Proven success record of change management efforts in Customer Care & Sales
- Proven experience of leading large and multi layered teams
- Demonstrated experience in working effectively and directly with all levels of the organization
- Industry specific experience is a plus
**Competencies**:
- Motivating Others- Building Effective Teams- Managing and Measuring Work- Values: Integrity, Accountability, Teamwork, Innovation- SET : Strategy, Execution, Talent (for managers)