TE Connectivity's Account Management Teams are responsible for selling TE's products, systems or services, providing detailed technical product information and maintaining relationships with customers in assigned geographic territory, industry or accounts.
**What your background should look like**:**RESPONSABILITIES**:- Own and be accountable for achieving specific departmental objectives and in meeting both sales and Customer Experience goals of your team.- Equip your team to develop, enhance and grow customer relationships through lead generation, building an opportunity pipeline, nurturing customers through their buying journey and driving customer loyalty.- Observe and coach your team in their work activities, providing immediate feedback through coaching discipline and following up to ensure appropriate actions are taken by the team- Recruit new talent and develop a strong talent bench that will embrace the vision and transform the organization.- Champion transformation initiatives and positively drive the change initiatives within the team.- Drive operational excellence and continuous improvement mind-set within your team.- Grow and nurture your team by providing inclusion and engagement opportunities, as well as developing them for their future careers.- Liaising effectively with various internal business partners like engineering, planning, and sales to resolve Customer inquiries and requests**REQUIREMENTS**:- Bachelors degree required- 3 to 5 years of experience in a similar roles- Fluent in Spanish and English / Portuguese is a plus.- Previous experience working in a contact center environment- Proven success record of change management efforts in Customer Care & Sales- Proven experience of leading large and multi layered teams- Demonstrated experience in working effectively and directly with all levels of the organization- Industry specific experience is a plus**Competencies**:- Motivating Others- Building Effective Teams- Managing and Measuring Work- Values: Integrity, Accountability, Teamwork, Innovation- SET : Strategy, Execution, Talent (for managers)