TIJUANA OFFICE OF SELECT VOICECOM Select VoiceCom is an American and Australian owned company providing call center services. While our main goal is to provide first class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say I work at Select VoiceCom and think its a great place to work!. The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our employees.
If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You wont regret it!
BILINGUAL CASE MANAGEMENT AGENT What youll do: As a Case Manager, you will be calling Spanish-speaking people in the US and provide them with support and expertise to build complete and accurate case files for the SSD process.
Responsibilities:
Schedule and maintain a schedule of case screenings and follow-up with various entities involved in the Social Security disability application process
Complete phone interviews to obtain necessary information for Social Security Disability case screenings and applications
Review the Social Security Disability process and documents with customers, setting expectations and encouraging ongoing communication
Review all provided documentation and screening details and provide an accurate assessment of the customers eligibility for Social Security Disability Benefits
Obtain signatures on all necessary authorization and acknowledgment forms
Obtains a thorough list of all treating sources to obtain medical documentation not yet provided
Encourage customers participation in the active retrieval of all medical documentation from treating sources
Coordinate with customer, medical treatment sources, and the Social Security Administrations Disability
Contact Disability Determination Services to provide all applicable medical documentation
Enter all pertinent information into the Project's proprietary application including data entry and scanning/sorting of all case documents
Review all medical records received from treating sources to ensure accuracy of patients information
(Name, SSN, etc.) and utilizes documentation to supplement or construct case files
Perform timely and regular follow up with Social Security Administration and Disability Determination Services analysts to confirm receipt of all pertinent case documents and medical records
In the event of denial by Social Security, contact claimants and obtain additional customer information to support the determination as to whether or not the case has sufficient merit for appeal
File all paperwork with Social Security in a timely manner that complies with Social Security guidelines, and considers customer's need for expeditious support
Support other staff with caseload as time allows
Recognize and discusses everyday workflow challenges, changes, or extraordinary circumstances that have occurred with Supervisor
Communicate via in-person meetings, telephone conversations, and email with all project stakeholders in a compassionate and professional manner
Support management team, coworkers, and customers with regular and predictable attendance
Perform other duties as assigned by leadership
What youll need: Similar work experience in Case Management and/or Customer Services experience with Social Security Administration disability or similar human services experience preferred
Computer literate
Proficient in Microsoft Office
Fluency in both English and Spanish
Strong phone and verbal communication skills along with active listening
Detail-oriented
People skills
Customer focus
Customer service skills
Professionalism
Multi-tasking skills
Apply now! Resume is required for consideration. Click the Apply button, fill out the short application form, and attach your resume.