.SW Senior Product Manager - ChromeOS App - Customer Support Description - Job Summary At HP, talent is our criteria. Join us in reinventing the standard for diversity and inclusion. Bring your awesomeness, and just be you! HP is the world's leading personal systems and printing company, and we create technology that makes life better for everyone, everywhere. Our innovation springs from a team of individuals, each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives. We are looking for visionaries, like you, who are ready to make a purposeful impact on the way the world works. At HP, the future is yours to create! The Self-Service Products Team within the HP Customer Support – Support Experience & Digital (DSX) organization is working to deliver world-class digital support experiences for the customers who engage over 500 million times each year with our Support Applications, Website, Virtual Assistant, and related tools & services. We are transforming our delivery models while we work to revamp our platforms and experiences, and we are developing new digital support capabilities in support of new business models, new products, and new services offerings. We aim to provide outstanding solutions, services, and learning resources that are easy to find, easy to use, and highly effective. We are looking for an experienced Senior Product Manager to own Customer Support related features & requirements for the ChromeOS platform version of a pan-HP customer-facing application. In addition, this person will have responsibilities for cross-platform telemetry requirements, and the End to End customer experience of our self-solve software and hardware diagnostic tools and resources across all platforms. Candidates must have a strong track record of success at synthesizing customer & business needs into well-defined product and service requirements and delivering the product to market. Success in the role will depend on how well you can effectively engage with other Product Managers, cross-organizational teams, business and solution architects, frontend and backend development leads, and other internal and external partners to understand and define/refine support related user stories for the Windows platform of this application. In this position, you will play an instrumental role in defining and designing our next generation of digital support experiences, service automation capabilities, and digital self-service solutions. If you are inspired by the opportunity to apply your Digital Innovation savvy and Product Ownership expertise to creating breakthrough experiences for our tens of millions of customers worldwide, then this may be just the position for you! Responsibilities Monitors competitive market to determine client needs for certain product improvements. Advises key stakeholders on the portfolio strategy across all phases of the lifecycle