.CloudPSO is a Information Technology Outsourcing (ITO) company that assists in the acquisition of qualified staff to address complex digital problems in order to increase efficiency, reduce costs, and maintain compliance.CloudPSO was founded in 2017 with an aim to provide businesses with a competent and skilled workforce at any given point in time and from any geographic region.We are a US-based company with headquarters in Dallas (Texas) and a center of excellence in Pakistan. We have over 200 facility seats with an additional Work-From-Home facility. CloudPSO has skillful in-house software development teams with state-of-the-art tools, the latest VOIP technology platform, and secure infrastructure.Our core values consist of client satisfaction, commitment, quality, and transparency.We, at CloudPSO, hunt, analyze, recruit, train, and retain top-notch talent for you to help achieve your business goals. Optimizing mission-critical and day-to-day enterprise IT operations, CloudPSO enables businesses to transform, innovate and scale.Job DescriptionJoin our team as a System Administrator, where you'll be the IT superhero for our Hedge Fund and Private Equity clients. You'll be the first line of defence when technical issues arise, providing top tier support and ensuring smooth operations. This role requires a strong technical background combined with exceptional customer service skills, offering a unique opportunity to work in a client facing position with greater technical depth compared to similar roles in other organizations.Key Responsibilities:Deliver white glove technical support to clients via phone, email, and remote access.Manage and support client workstations, printers, and peripheral devices.Maintain proactive and clear communication with clients and colleagues.Accurately log all work and time in the ticketing system.Efficiently manage the ticket queue, ensuring timely updates and resolutions.Troubleshoot and document client issues, from identification through to resolution.Handle multiple tasks simultaneously while maintaining a high standard of work.Collaborate on improving operational processes and overall efficiency.Take ownership of issues, escalate when necessary, and ensure follow through.Achieve both individual and team KPI targets.RequirementsOutstanding customer service and empathy towards clients and team members.Prompt and professional communication via email, phone, and other channels.Ability to assess and prioritize tasks in a fast-paced environment.Thrive under pressure and manage time constraints effectively.Self-motivated, detail-oriented, and well-organized.Strong communication, interpersonal, and presentation skills, both oral and written.Adaptable communication style suitable for both technical and non-technical audiences.Expertise in identifying, isolating, and escalating hardware, software, network, and systems issues.Advanced problem-solving skills with a process-oriented approach