Work with usRequisition ID: 11437Country/Region: MXJob DescriptionResponsibilities:Excellent communication skillsAbility to empathize, pacify, and handle irate customers with exceptional communication skills.Technical knowledge in troubleshooting base operating system issues and eager to learn new technologies.Troubleshooting Windows, Outlook, Teams, Citrix, VDI, VPN, Security App, etc.
over remote support.Answer incoming calls and respond to customer emails in a timely manner.Manage and resolve customer complaints.Identify and escalate issues to supervisors as needed.Provide product and service information to customers.Research required information using available resources and offer solutions to customers.Research, identify, and resolve customer complaints using applicable software.Route calls and tickets to appropriate resources and domains who can best support the user.Document all call information according to standard operating procedures.Recognize, document, and alert the management team of trends in customer calls.Create SOPs for new issues and resolutions given.Complete call logs and reports.If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at ******.
Do not email your resume to this ID as it is not monitored for resumes and career applications.Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ****** are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.Wipro is committed to creating an accessible, supportive, and inclusive workplace.
Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process.
Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis.
Wipro provides equal opportunities to all and values diversity.#J-18808-Ljbffr