Responsibilities The Systems Engineer is a subject matter expert in Systems Administration and in addition provides input and guidance to projects in the design, build and
implementation stages. Acting as a Work Package Lead, the Systems Engineer will work with the Architecture team, Operations departments and other project team members to develop detailed project documentation (e.g. Technical Design Documents) for all Technology components under the Systems Management domain in order to establish, integrate and implement a viable service offering.
Reporting to the Sr. Manager, Systems Management, the Systems Engineer ensures standards and practices are followed and is well versed in technologies implemented within the organization and available in the marketplace.
Responsibilities & Deliverables: Collaborate and communicate with architects, internal departments and partners.Compose and compile thorough documentation.Configure implement and troubleshoot Azure VMware, LB, DR and BackupFollow and apply configuration and security standards and policies within a defined Change Management process.Ensure high availability of IT services through adoption of industry best practices, including monitoring systems performance and providing superior operational support and maintenance.Assist in the development and execution of technology initiatives relating to infrastructure to ensure that appropriate solutions are delivered on time and within budget.Keep current with trends and issues in the IT industry and provide recommendations to IT management and other business managers on how these trends could enhance the performance of existing business units.Support the development and execution of technology initiatives relating to infrastructure to ensure that appropriate solutions are delivered on time Assist in development of appropriate architectures to meet established SLAs for disaster recovery.Provide third level technical support to the organization, for all technology currently installed.Escalate unsolved problems to management or the vendor, as appropriate.Ensure that adequate systems documentation is kept up to date on all production systems.Perform selective administration of and support the company's Windows Server Infrastructure consisting of Windows File & Print Servers, IIS Web Servers, Various Application Servers, Infrastructure Servers (incl. DNS, DHCP, WINS Servers)Perform installation and configuration of new hardware and software as related to Project requirements and, working with System Administrators, develop operational support documentation for post Go-live support.Conduct research and troubleshooting activities on existing outstanding issues related to the Windows Server Farm environment.Create scripts where feasible in order to automate processes.Contribute to the creation and maintenance of all documentation related to processes and procedures, infrastructure diagrams, technical manuals, TDDs etc.Work with Development, QA and UAT teams to ensure successful implementation of projects and releases when required.Contribute and adhere to the operational change and release management process.Respond to emergency pager calls in a timely manner when required and report on problem and resolution as appropriate.Required Experience & Skills Degree in Computer Science / related, or relevant work experienceStrong analytical, troubleshooting, and problem-solving skillsStrong communication and collaboration skillsExperience with Microsoft Active Directory services including forest, policies, trusts, replication and topology.Well versed with security aspects and maintain system security as per industry standards.Experience with Microsoft Azure, Patch management, Citrix and windows administration.Advanced Group Policy Management – Design and ConfigurationStrong troubleshooting skills in Azure and Windows.Strong authoring and debugging skills with system scripting languages (PowerShell, PowerCLI, Windows batch scripts)Provide Expert level patch management tasks and automation support with tools like BigfixExpertise in Vulnerability management (exposure to Qualys will be an added advantage)Knowledge of core Internet and networking protocols (DNS, DHCP, TCP/IP, HTTP, HTTPS, FTP) and IP communication is requiredMicrosoft IIS/Apache/Tomcat administration and configurationKnowledge of data center infrastructure technologies: Windows and Linux operating systems, clustering technology, data storage solutions and middleware technologyExperience as a member of a technical support team in a 24x7 operating environment, available for occasional night or weekend shifts.Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes (exposure to ServiceNow will be an added advantage)Experience in managing L2/L3 Incidents and collaboration with vendors such as Microsoft, VMware etc.Knowledge in Linux administration will be an added advantage
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