.**Introduction**System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.**Your Role and Responsibilities**:**Perfil**:- Conocimiento avanzado de hojas de cálculo.- Conocimiento de redes, protocolos de comunicación, Sistemas Operativos, Sistemas operativos de dispositivos móviles, Conocimientos de Equipos y herramientas de ATMs, CPUS, Laptops, móviles, impresoras, multifuncionales, herramientas de colaboración.- Habilidad para utilizar herramientas de documentación, seguimiento de procesos y servicios basadas en principios generalmente utilizados en la industria.- Contar con habilidades de gestión general de proyectos/tareas conforme a metodologías estándar en el mercado.Objetivos- Resolver trabajos asociados con la continuidad de los servicios de Soporte a Usuario Final. Estos servicios comprenden de manera general la ejecución de tareas de seguimiento de proyectos (Ejecución Operativa), mantener los inventarios actualizados de los sitios en su cobertura, actividades asociadas con el servicio de soporte en sitio como la atención de personal VIP, así como actividades especiales relacionadas con la continuidad de la operación de cajeros, soporte técnico a equipos de computo, impresión y configuraciones.**Required Technical and Professional Expertise**N/A**Preferred Technical and Professional Expertise**N/A**About Business Unit**IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.It's time to define your career