1Path is a driven, rapidly-growing MSP providing cutting-edge technology solutions for clients all over the United States and beyond.
1Path prides itself in having a best-in-industry, holistic approach to IT for 20 years.
With an emphasis on positive culture, continued growth, and a remote work environment, 1Path is passionate about supporting their team in all aspects.
We are seeking an IT System Administrator I to join our team and solve a wide variety of interesting technical problems in diverse client environments. We'll Provide:A team that actually cares about their people, their clients, and the work they do, from customer service to technical expertiseComprehensive benefits package including health insurance allowance, internet allowance, cellphone allowance, meals voucher, and wellness/fitness allowance, computer allowance and salary range of 1,081,957- 1,278,676 MXN/yr ($55-65K USD)A hybrid/remote work environment (remote with occasional onsite visits to clients) and predictable set schedule to help promote work/life balanceA collaborative environment that fosters career development and formal learning opportunitiesWhat you'll do:Support clients through phone, video, chat, and email to provide a best-in-class, humanized client experienceTroubleshoot a diverse range of complex technical issues, including but not limited to hardware, software, printers, AD/O365/Windows, networking, security, and virtualizationCollaborate with your team to triage, escalate, and resolve larger issues within SLAsVisit clients in Juarez occasionally in the event that a technical issue must be troubleshooted onsiteSkills you'll need:Fully Bilingual in English and Spanish2-4 years experience on a help deskAdvanced Windows/Microsoft experience: AD Admin, including user account management, PW resets, assigning users to groups.
Admin for Microsoft Portals, including license & account management.Standard security knowledge i.e., Password sharing, 2FA, anti spam/antivirus, endpoint security, DUO MFACircuit Troubleshooting & ISP Engagement; comfortable with RMA Initiation; understanding of physical networking.Virtual Desktop Management using documented instructions.
Can Power cycle VMs in at Least 1 Platform (DaaS, vCloud, vCenter)Run documented scripts from NCentral's Automation ManagerStrong positive mentality and enthusiasm for helping non-technical end usersReady to Apply?Apply with your resumePrioritized consideration will be given to candidates who get a head start on the application process through our online portal here: