.**LOCATION**: Acuna / Coahuila (MX-COA), Mexico | BRAND: Bendix | REQUISITION ID: 3525 | JOB GRADE: 15**JOB DESCRIPTION**:**Essential Functions**:Provide technical support to users for complex business-related technical problems.Develops and implements long-range technical solutions for the best-of-breed computing infrastructure to support the business units. Planning includes system upgrades, sizing, storage assessments, security solutions, and backup/restore strategies.Assist in establishing best practices for managing the growing volume and variety of consumer-oriented devices, e.G. iPhone, iPad, and Android.Point of escalation for critical issues for telecommunications infrastructure and its associated software, including PBX and Unified Communication phone systems, interactive voice response, and video conferencing systems.Contribute to technician knowledgebase as needed.Reinforce SLAs to manage end-user expectations.Recommend software and/or hardware based on systems analysis, evaluation of products and/or vendors.Consults with and assists computing personnel, vendors, and manufacturer's representatives in resolving procedural, operational, and technical problems.Develop Permanent corrective action centered around root cause analysis.**Knowledge**:Advanced knowledge of computer hardware, including desktops, laptops, Tablets, Smart Phones, PC components, and peripherals.Advanced knowledge of current network hardware, protocols, and standards.Intermediate technical knowledge of PBX or Unified Communication phone equipment, and call management systems.Ability to gain knowledge of an organization's core business processes and operations, along with the strategic use of technology to grow the business.Knowledge of information security audit and assessment methodologies, policies, standards, procedures and best practices.**Experience**:A minimum of 5-7 years of experience in various Information Technology roles in consistently more responsible positions.Exceptional front-end technical client hardware and software experience.Experience working in a team-oriented, collaborative environment.**Skills**:Highly self-motivated and self-directed.Strong interpersonal, oral and written communication and presentation skills.Advanced analytical and trouble-shooting abilities.Ability to effectively prioritize and execute tasks in a high-pressure environment.Ability to handle multiple priorities and shift priorities as necessary.Intermediate project management skills.Ability to work with people across a matrix/cross-functional organization.Able to interface with customer to build meaningful relationships that further projects.Ability to handle stressful situations in a calm, proactive manner - highly desired.Intermediate knowledge in Microsoft Office products (Word, Excel, PowerPoint, Access, Project) and other software packages including Word, Excel, PowerPoint