.**LOCATION**:Acuna / Coahuila (MX-COA), Mexico | **BRAND**: Bendix | **REQUISITION ID**:3525 | ** JOB GRADE**:15**JOB DESCRIPTION**:**Essential Functions**:- Provide technical support to users for complex business-related technical problems.- Develops and implements long-range technical solutions for the best-of-breed computing infrastructure to support the business units. Planning includes system upgrades, sizing, storage assessments, security solutions, and backup/restore strategies.- Assist in establishing best practices for managing the growing volume and variety of consumer-oriented devices, e.G. iPhone, iPad, and Android.- Point of escalation for critical issues for telecommunications infrastructure and its associated software, including PBX and Unified Communication phone systems, interactive voice response, and video conferencing systems.- Contribute to technician knowledgebase as needed.- Reinforce SLAs to manage end-user expectations.- Recommend software and/or hardware based on systems analysis, evaluation of products and/or vendors.- Consults with and assists computing personnel, vendors, and manufacturer's representatives in resolving procedural, operational, and technical problems.- Develop Permanent corrective action centered around root cause analysis.**Knowledge**:- Advanced knowledge of computer hardware, including desktops, laptops, Tablets, Smart Phones, PC components, and peripherals.- Advanced knowledge of current network hardware, protocols, and standards.- Intermediate technical knowledge of PBX or Unified Communication phone equipment, and call management systems.- Ability to gain knowledge of an organization's core business processes and operations, along with the strategic use of technology to grow the business.- Knowledge of information security audit and assessment methodologies, policies, standards, procedures and best practices.**Experience**:- A minimum of 5-7 years of experience in various Information Technology roles in consistently more responsible positions.- Exceptional front-end technical client hardware and software experience.- Experience working in a team-oriented, collaborative environment.**Skills**:- Highly self-motivated and self-directed.- Strong interpersonal, oral and written communication and presentation skills.- Advanced analytical and trouble-shooting abilities.- Ability to effectively prioritize and execute tasks in a high-pressure environment.- Ability to handle multiple priorities and shift priorities as necessary.- Intermediate project management skills.- Ability to work with people across a matrix/cross-functional organization.- Able to interface with customer to build meaningful relationships that further projects.- Ability to handle stressful situations in a calm, proactive manner - highly desired.- Intermediate knowledge in Microsoft Office products (Word, Excel, PowerPoint, Access, Project) and other software packages including Word, Excel, PowerPoint