.About the job Systems Administrator - TS/SCITop Secret Clearance Jobs is dedicated to helping those with the most exclusive security clearance find their next career opportunity and get interviews within 48 hours.Job Description:Type of Requisition: PipelineClearance Level Must Currently Possess: Top Secret SCI + PolygraphClearance Level Must Be Able To Obtain: Top Secret SCI + PolygraphSuitability: Public Trust/Other Required: NoneJob Family: Systems AdministrationSkills: Help Desk Support, System Administration, Technical Support, TroubleshootingCertifications: Security+, CE - CompTIA-Security+ CEExperience: 1+ years of related experienceUS Citizenship Required: YesJob Responsibilities:Manage the functionality and efficiency of a group of computers running on one or more operating systems.Understand all the different systems that are monitored in the help desk and the Tier level responsibilities for the systems.Provide IT Service Management functions and first level troubleshooting to all customers.Use procedures to perform identification, troubleshooting, and diagnosis of failures and restore system capability to operations.Analyze, diagnose, and isolate failures to hardware.Directly replace or coordinate replacement of hardware failures.Collect data for proper escalation and resolution by Tier 2/3.Perform network management services to include: monitoring network device health and status, monitoring network performance and utilization optimization.Perform OS monitoring, Commercial of the Shelf (COTS) software monitoring, custom software monitoring, resource memory allocation, etc.Perform modifications to authorized user lists, user profiles, and file system maintenance.Understand all ITSM processes and document work accurately and effectively through the use of a ticketing system.Perform visual inspections of hardware and document/report all findings.Understand the Program Service Level Agreements (SLA) to ensure proper completion of work within timelines.Manage account requests and provide account management responsibilities for personnel on numerous systems.Know all functional leads and technicians for all the managed systems by the program.Understand local site command and hierarchy.Know POC's for systems that the Program does not have responsibility for.Interface with customers and government officials.Participate in special projects as required.EDUCATION AND EXPERIENCE:Technical Training, Certification(s) or Degree, with 1+ years of experience in a technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.1+ years of directly related experience in systems administration and analysis