.Systems Analyst 2-Support-22000C7K**Applicants are required to read, write, and speak the following languages***: English**Preferred Qualifications**Preferred Qualifications - Internal**Full Stack Developer****Core Activities and Responsibilities**:- Support skills: Customer focus, ownership, leadership, advocacy- Relationship building skills: Initiative, creativity, commitment, follow-through, result oriented approach- Team player: Working globally, virtual team environment, and results orientation- Delivering high quality technical services to ACS customers.- Ensuring adherence to internal methodology, tools and quality standards.- Proactively foresee existing customer needs and activities to provide better support and remain engaged with customer focused activities- Work with other Oracle LOBs and Partners to ensure that knowledge is transferred both into and out of ACS, and act as technical Subject Matter Experts where required- Be focused on innovation and technology and understand how these can be used to benefit both customers and ACS- Manage and resolve Customer Requests according to product main strategy and model- Respond and resolve customer issues within Key Performance Indicator targets.- Maintain an up-to-date and in-depth knowledge of new products.- Ensure the timely completion of planned proactive tasks and Customer Requests.- Owning and resolving problems and managing customer expectations throughout the life cycle in accordance with global standards.- Working towards, adopting and contributing to new support / diagnostic processes and tools.- Be available to work in 24x7 capabilities if an escalation requires flexibility in work schedule.- Employer will accept Bachelor's degree in Computer Science, Electronic Engineering or related technical field, followed by five years of progressive, post-baccalaureate work experience in job offered or five years of progressive, post-baccalaureate work experience in an analyst or engineering-related occupation.**Qualifications**:- 5+ years of software development experience- Core Java/J2EE technologies preferably Spring, Microservices experience- Experience in an Agile/SDLC development environment- Understanding of architecture and design principles
