Main Responsibilities
Install, configure, and maintain Retail application environments.
Upgrade and patch application environments and their technology stacks.
Debug issues related to application configuration and technology stacks.
Create and maintain ad hoc productivity and automation scripts.
Triage hardware, operating system, networking, and related issues.
Assist development and QA teams in identifying and solving application and performance issues.
Publish and maintain documentation on web pages related to services offered.
Operate independently and as part of a team including remote team members and multiple stakeholders.
Provide customer support during their implementation cycle, go-live and post-go-live.
Ready to participate in non-business hours and weekend on-call support for customers.
Communicate with internal and external stakeholders and the global cloud support team.
Career Level - IC3
Define, design, and implement solutions within a fast-paced, leading edge database/applications company. Responsible for creating and implementing system enhancements that will improve the performance and reliability of the system. Contribute individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Five years of related experience in a medium to large network distributed and computing environment. BS in Computer Science or related field.
RELEVANT EXPERIENCE and TRAINING
Experience with troubleshooting and supporting Retail applications including Planning (APEE/MFPEE,RDF), Science (RIS), Merchandising (RMS, ReSA, RPM, ReIM, Allocation), Order Management, Order Broker, Customer Engagement, etc. will be a significant plus.
Experience or familiarity with cloud platforms like Oracle Cloud Infrastructure, AWS, Google Cloud, Azure.
Extensive experience in the implementation and maintenance of Enterprise Applications using WebLogic Server 10.x/12.x, LDAP, Deployment tools, Monitoring tools on UNIX (Solaris/Linux) and Windows environments.
Proficient in handling all the aspects of Installation, Configuration, Clustering, Deploying Applications, Load Balancing, Performance Tuning WebLogic Server & SOA issues in production, and testing environment.
Experience in the IT industry in analysis, design, support, and maintenance of large client-server and web-based applications in which 6 years of experience in Oracle WebLogic Support.
Expertise in WebLogic Application Server Administration including installing, configuring, migrating, load balancing, deploying applications, performance tuning, capacity planning, upgrading, and maintenance of WebLogic Servers.
Solid experience in administration of WebLogic servers on Linux or Windows.
Strong knowledge in various WebLogic subsystems like clustering, JDBC, JMS, SSL, RMI/EJB objects, etc.
Oracle database experience including SQL, PL/SQL, and performance analysis and remediation.
Excellent skills with scripting languages like Python, Perl, or Shell scripting.
Excellent English written and oral communication skills.
Bachelor's or Master's degree in Computer Science or any STEM field.
5 - 8 years of previous System Administration or related experience on WebLogic, Linux, and/or one of the popular Unix OS flavors (Sun Solaris, HP-UX, AIX, Chef, Docker, Jenkins, Kubernetes).
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