Systems Engineer

Main activities
- Assist and support helpdesk platform in tickets regarding voip services, firewalls, internet, and other alerts.
- Call and receive calls of business and residential customers to assist in service requests or problem solving.
- Voip support in creating and maintaining extensions, ring groups, outbound rules, etc.
- Check feasibilities and assist remotely in provisioning, relocations and cancelations of microwave and fiber internet connections as well as pbxs.
- Assist, support, review, and check data center.

**Requirements**:

- Languages: English and Spanish.
- Intermediate knowledge in networks and telecommunications.
- Self-taught.

Desirable
- Itil 4
- Customer service experience
- Great spelling and grammar.

Tipo de puesto: Tiempo completo

Salario: $12,500.00 - $15,000.00 al mes

Horario:

- Turno de 10 horas

Prestaciones:

- Horarios flexibles
- Vales de despensa

Tipos de compensaciones:

- Bono de asistencia
- Bono de productividad
- Bono de puntualidad

Educación:

- Licenciatura terminada (Deseable)

Experiência:

- area de sistemas: 1 año (Deseable)
- Servicio al cliente: 5 años (Deseable)

Idioma:

- Inglés (Deseable)

Lugar de trabajo: Empleo presencial