Systems Engineer

Main activities- Assist and support helpdesk platform in tickets regarding voip services, firewalls, internet, and other alerts.- Call and receive calls of business and residential customers to assist in service requests or problem solving.- Voip support in creating and maintaining extensions, ring groups, outbound rules, etc.- Check feasibilities and assist remotely in provisioning, relocations and cancelations of microwave and fiber internet connections as well as pbxs.- Assist, support, review, and check data center.
**Requirements**:- Languages: English and Spanish.- Intermediate knowledge in networks and telecommunications.- Self-taught.Desirable- Itil 4- Customer service experience- Great spelling and grammar.Tipo de puesto: Tiempo completoSalario: $12,500.00 - $15,000.00 al mesHorario:- Turno de 10 horasPrestaciones:- Horarios flexibles- Vales de despensaTipos de compensaciones:- Bono de asistencia- Bono de productividad- Bono de puntualidadEducación:- Licenciatura terminada (Deseable)Experiência:- area de sistemas: 1 año (Deseable)- Servicio al cliente: 5 años (Deseable)Idioma:- Inglés (Deseable)Lugar de trabajo: Empleo presencial