Tac Specialist

**Requirements**:- Excellent customer service, verbal and written communication- Active listening Skills- Knowledge of customer service practices- High-level technical knowledge to be able to understand a customer's problem and be able to communicate to support engineers.Desirable: Experience with CRM tools**Responsibilities**:- Answer incoming customer phone calls- Respond to customer inquiries received via chat- Create/monitor problem reports (cases) from customers in our call tracking system- Validate customer maintenance status- Validate assigned contacts for customers and provide user-ids for accessing the Support customer portal- Confirm problem description, severity, and gather basic product information- Research required information using available resources and respond to basic product questions and general queries- Direct cases to the appropriate product support group- Help to maintain internal support procedures- Interface with other TAC Specialists and support staff around the worldTipo de puesto: Tiempo completoSalario: $11,000.00 - $15,000.00 al mesHorario:- Turno de 8 horasPrestaciones:- Descuentos y precios preferenciales- Estacionamiento de la empresaLugar de trabajo: In person