.Overview: We Are PepsiCo Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries. Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years. A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world. Know more: PepsiCoJobs Join PepsiCo, dare for better. Responsibilities: The Opportunity PepsiCo has deployed the SAP/Ariba Procurement functionality to support the acquisition of indirects goods and services in Iberia. The tool is branded myBUY and used by 10.000+ end users across 50+ countries, with a central team supporting the PR2PO (Purchase Requisition to Purchase Order) process.The Helpdesk function is to support the End Users in resolving incidents and service requests.The Helpdesk agent (HD agent) has as main objective to receive (logging), managing, resolving and closing Incidents / Service requests from end users using the myBUY tool.Incident Management process includes: Identification & Logging - Categorization & Prioritization - Initial Diagnosis & Assignment - Investigation & Diagnosis - Resolution & Recovery - Closure - Review.The HD agent will be part of a team of 20 HD agents. Scope for the HD agent is North America, Brazil and LATAM. As a Tactical BuyerResponsible for spot & tactical buying process that includes supplier selection, negotiation with suppliers and report savings.Execute standardized tactical buying processes, use of appropriate tactical buy tools and negotiations.Achieve SLA targets and maintain the appropriate control environment to maintain quality and service standardsSupport the users in the development of Specifications in order to get the detailed user requirements and supplier expectationsUse client's tactical buy system to process requests to increase myBUY adoptionIdentify potential vendors and obtain quotes as needed according to the company's policyImprove purchasing process, considering procurement policies regarding budget amounts.Support users doubts and comments about the review of the PRs created.Help to assure myBUY automation target.Participate in periodical meeting with the myBUY's Extended Team & Category managers.Identify opportunities to automate business process
