**Job no**: 518318
**Brand**: Discova
**Work type**: Full time
**Location**: Cancun, Mexico
**Categories**: Wholesale & Product
**About us**
The Discova brand was launched in July 2019 and is the newest brand in the Flight Centre Travel Group family of brands. The merger of Buffalo Tours in Asia and Olympus Tours in the Americas created a global DMC business with more than 20 years experience in delivering amazing travel experiences to our customers. With a purpose to connect people and places with a world of possibilities, we are the travel people who work globally, live locally and go the extra mile to help our partners extend their reach.
**About the Opportunity**
As a member of the Discova Tailor-made Sales team you will be a part of a group of passionate individuals who are committed to consistently delivering an excellent sales experience and who take pride in their expertise of Discova's product offerings and destinations. Discova's Tailor-made Travel Experts take a keen interest in every request they receive - go above and beyond to deliver the most innovative and sellable proposals for our partners in the most responsive and accessible way.
As a Tailor-made Travel Expert you are focused on exceeding the agent's expectations from start to finish whilst driven to achieve your individual sales target. Your goal is to secure the sale, and to do that you are able to critically assess the needs and interests of the customer; to prepare a well-crafted itinerary full of carefully chosen inclusions and suppliers. You are able to clearly explain your rationale for the proposal provided to ensure that the agent has the tools needed to make the sale.
**Key responsibilities**
- Receive and handle B2B enquiry according to Discova's One Best Way
- Carefully qualify every enquiry received; identify the Purpose for travel, and what might motivate and drive a traveller to book
- Prepare thoughtful, well-considered proposals that reflect the needs and interests of the travelers
- Communicate clearly about recommendations made regarding itinerary, suppliers, inclusions, etc., to help secure the sale.
- Carefully prepare documentation including proposals, confirmations, vouchers, invoices, etc., necessary to the sale and operation of tailor-made touring.
- Ensure all details of itinerary has been entered in to the system correctly and reconfirming every aspect of the booking before passing on documents to partners and information to fulfillment team.
- Generate invoices, request payment, and follow up with Finance to ensure invoices are paid as per timeline.
A full job description, including further key responsibilities, will be shared with interested applicants.
**Essential Qualifications and Experience**
- Fluent in both written and spoken English is required and other European languages would be an advantage.
- A Degree in Hospitality or Tourism would be an advantage
- Minimum 1-year experience in the tourism industry or inbound tourism is desirable.
**Skills and Attributes**
- Outstanding sales skills with strong customer care focus.
- Close attention to detail
- Personally aligned with Discova's values as a company
- Willing to travel on business when required.
Finally, if you are successful, you will find out that working with Discova is more than just a job. To be part of the Discova family is to be in your **_element_**. We offer an exciting career progression globally and a fantastic and supportive team culture and social events that are the envy of the industry.
**Get in touch now and Discova a world of possibilities!
