Team Lead Client Accounting Services Corporate Solutions LatAmTeam Lead Client Accounting Services Corporate Solutions LatAm About Swiss Re Corporate Solutions
Swiss Re Corporate Solutions provides risk transfer solutions to large and mid-sized corporations around the world. Its innovative, highly customized products and standard insurance covers help to make businesses more resilient, while its industry-leading claims service provides additional peace of mind. Swiss Re Corporate Solutions serves clients from over 50 offices worldwide and is backed by the financial strength of the Swiss Re Group.
About the Role:
The position holder is responsible for ensuring daily monitoring and steering of the delivery of service level agreements, ensure adherence to risk and quality management processes and guidelines and compliance with treaty terms and conditions. As a Team Lead, the holder will also drive process improvement, simplification and controls, together with staff organization and development initiatives, to create a leading customer service (internal and external) operation.
This position has overall accountability for planning and management of the Technical Accounting (TA) Operations Team (Property, Energy, Engineering, Casualty), handling the implementation of objectives on a day-to-day basis within the Operations Teams, as well as managing Technical Accounting KPIs/ P&L contribution and steering of business activities.
If you bring (1) a firm understanding of Technical Accounting (TA) in either direct commercial insurance or the financial industry, have (2) experience of TA systems and process landscape and are a (3) welcoming, convincing and including leader, then this role is tailored to you.
Main responsibilities:
• Leading the Technical Accounting team in CorSo Division for Mexico and Miami operations, Direct Insurance Business and Facultative Business.
• Ensure that technical accounting processes and operations are compliant.
• Authorization of technical payments (in accordance with corresponding guidelines).
• Fostering a motivational team spirit.
• Maintain a strong operational rhythm, and proactively handle our KPIs. Develop and maintain and underlying culture of quality accuracy in all activities, and agree corrective actions when targets are not being met
• Ensure efficient use of resources to handle workloads, projects and ensure deadlines are met.
• Make significant contributions to the internal and external process improvements.
• Client issue resolution: Strong communication with other Ops Team Leaders and collaboration with other functional areas to address client issues that cannot be resolved within the Ops teams.
• Deliver our value proposition to our stakeholders: agents, brokers, internal and external clients and regulator.
• Ensure a robust control environment and work with Operational Risk and Compliance to ensure the key operational risks are covered and we have an effective control environment.
• Be a leader and partner to Operations and Finance teams by managing Technical Accounting in an effective, efficient and compliant manner considering Group standards and regulatory requirements.
• Establish an operational excellence framework to drive continuous improvement and the standardization of our operational risk management and compliance approach for our comprehensive, standard and international business.
• Monitoring RCSA controls (Risk & Control Self-Assessment).
• Ensure a business continuity plan for the operation.
About You:
• At least 5 years of experience in leading roles in the insurance sector including reinsurance.
• Effective leadership, interpersonal and communication skills.
• Result oriented working style, with strong focus on performance, targets and risk management.
• Pro-active business-oriented approach: understand customer issues and concerns and actively seek to address them in developing solutions.
• Strong business insight and result orientation.
• Ability to substantially contribute to and work with multi-cultural and cross functional teams.
• Entrepreneurial and self-motivated mindset; eager to seek challenges.
• Able to think innovatively and willing to take risk.
• Ability to adapt to changes and implement them accordingly.
• Strong analytical skills.
• Strong computer skills (i.e. Excel, Power Point, Word, OneNote, Teams).
• Languages: Fluent in English and Spanish. Portuguese is a plus.
The Company is an equal opportunity employer. It is the practice of the Company to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled.
About Swiss Re Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.
If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.
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