Team Lead

Descripción y detalle de las actividadesFunctions as a lead and coordinates the work of others through CRM work baskets management and SAP EDI.Responsibr timely same dllow up with internal partners, managers, and senior managersGenerates creative to difficult problems and involves members of the customer service team ster self-learning and developmentPartners in the creation, update and implementation of standard work processesWorks nsively with Pega, Google suite, Windows and SAP Ensures adherence to standard processes, SOX, ISO, PCI regulations and requirements.Accountable to ensure his or her projects or initiatives are in line with strategic business goalsTeam Lead ensures provided resources are utilized by newer employees as trst line of suppor education, training and essential daily jnctionsTeam Lead is responsible to support employee questions, concerns, and customer escalations and to help employees self- identify Will conduct documented coaching sessions (decisive arm) with employecused on core job behaviors and key performance indicators.Troubleshoots complex issues, collaborates with key departments and provides daily updates to customers and vested individualsWorks with leadership to create and communicate changes to processes or procedures and to be a champion of those changes within the team, drives actions identified through standard work audits.Initiates problem solving, delegates actions and validates completir all open customer issuesShared ownership with leadership in monthly team meetings as well as daily managementreporting.Identifies negative and positive key performance trends and takes action to course correct as needed through coaching with team members.