Team Lead

A call or contact center team leader is responsible for overseeing the performance of a team of call or contact centre operators. They provide leadership, coaching and support to their team, and develop plans to achieve the call or contact centre targets. They may be responsible for managing rosters, training staff, allocating duties, and handling problems or queries that require a higher level of authority. They will also review employee performance, and report progress to the call or contact centre manager.Activities and responsabilities of a Team Lead:Develop StaffTrainingCoachingPerformance reviewsSupport StaffHandle escalationsProvide answers and guidance to staffSupport agents to perform their jobDisponibilidad:7 a.M. a 7 p.M.Jornada de 10 horas1 mes laborando sábados (guardias de 4 horas)