Position Overview:The Sales Supervisor is responsible for managing and developing a team of sales agentswithin a call center. This role includes coaching, providing feedback, and training agentsto enhance their sales skills and performance. The Supervisor will also ensure that theteam meets and exceeds sales targets while adhering to company standards anddelivering exceptional customer service.Key Responsibilities:- Coaching and Development: Provide one-on-one and group coaching to sales agents,focusing on techniques to improve sales performance and customer interactions.Develop and implement training programs to address skill gaps.- Performance Monitoring: Monitor and evaluate agent performance through callreviews, performance metrics, and quality assessments. Provide constructive feedbackand actionable insights to help agents improve their skills.- Sales Strategies: Develop and communicate effective sales strategies and techniques.Share best practices and industry trends with the team to keep them updated andmotivated.- Goal Setting: Set clear sales goals and performance targets for the team. Trackprogress and performance against these goals, and implement corrective actions asneeded to achieve objectives.- Reporting: Prepare regular reports on team performance, sales metrics, andindividual achievements. Use data to identify trends, assess performance, and informstrategic decisions.- Motivation and Engagement: Foster a positive work environment that encouragesteam cohesion and motivation. Recognize and reward top performers while addressingperformance issues in a supportive manner.- Customer Focus: Ensure agents understand and adhere to company policies regardingcustomer interactions. Promote a customer-first approach to enhance satisfaction andloyalty.Qualifications:- Experience: Proven experience in a sales role, with a track record of achieving targets.Recent leadership experience in a supervisory or managerial role within a call center ispreferred.- Skills: Strong leadership and interpersonal skills. Excellent communication andcoaching abilities. Proficiency in performance tracking and data analysis.- Knowledge: In-depth understanding of sales processes, techniques, and bestpractices. Familiarity with call center technology and CRM systems.- Schedule Flexibility: Ability to accommodate flexible working hours and adjustschedules to meet the needs of the team and operational requirements