The Operations Team Lead (L5) is responsible for leading and managing a team of 5 operations personnel across multiple sites. This position oversees the day-to-day operations, coordinates cross-functional initiatives, and ensures operational excellence and efficiency. The Team Lead serves as the key point of contact for their team and partners closely with other department leads.
Key Responsibilities:Manage and oversee a team of 5 operations staff located across 3 different sitesDevelop and implement operational strategies, policies, and procedures to drive continuous improvementMonitor team performance, set goals, and provide coaching and mentorship to drive professional developmentCoordinate cross-functional projects and initiatives involving the operations teamIdentify and resolve operational issues, bottlenecks, and process inefficienciesAnalyze metrics and KPIs to identify opportunities for optimization and make data-driven decisionsCollaborate with other department leads to ensure alignment and integration of operationsCommunicate progress, challenges, and recommendations to senior managementFoster a positive, productive, and engaged team culture Qualifications:5+ years of experience in an operations leadership roleBachelor's degree in Business, Operations Management, or a related fieldProven experience managing and developing high-performing teamsStrong problem-solving, critical thinking, and decision-making skillsExcellent verbal and written communication abilitiesProficient in data analysis and process improvement methodologiesExperience working in a dynamic, cross-functional environmentAbility to thrive in a fast-paced, deadline-driven environment BASIC QUALIFICATIONS2+ years of team management experience5+ years of program or project management experience4+ years of working cross functionally with tech and non-tech teams experience4+ years of delivering cross functional projects experienceExperience defining program requirements and using data and metrics to determine improvementsBachelor's degreeEnglish proficiency: Advanced (written and spoken) PREFERRED QUALIFICATIONSExperience implementing repeatable processes and driving automation or standardizationExperience in data mining, data management, reporting, and SQL queries Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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