Location: Guadalajara SSC, Mexico
Reports to: Program Manager, HR Digital Solutions, Vendor Management, Insights & Reporting Services
Do you have strong Workday operations backend Tier II or Tier III experience, and have managed people/teams? We have a role for you in our Shared Services Center, where you'll be the main support for the manager in coordinating the team and helping solve different requests regarding our HRISs, reporting, Vendor Management and Content Maintenance.
The Team Lead, HR Digital Solutions & Reporting Services will be responsible for executing and assisting the Manager in coordinating area's responsibilities such as reporting, system configuration and maintenance, release management, system security, and audits for Human Resources applications and platforms. They will resolve escalated cases, system inquiries, or issues from customer service rep / functional specialists.
Core Responsibilities: Assume a leadership role in the team as a Sr. Analyst/Team Lead, supporting the Manager with team training/skills development, and presentations to different levels of the company regarding KPIs, adoption of systems, various metrics and other necessary topics Support HR technology portfolio (Workday, ServiceNow, etc.), including system configuration, troubleshooting, maintenance, and release management of existing applications and new projects Design and program reports, and conduct analyses to monitor key metrics and drive adoption Create and maintain operational dashboards for metrics/KPIs analysis, control, monitoring. Assist users with Workday reporting inquiries and requests. Identify trends from the users' requests/issues in order to ensure knowledge transfer and implementation of improvement/automatization actions from external research Grant security access to HR systems and tools following security protocols Support new HR technology implementations Support testing efforts related to HR technology Conduct data audits to ensure data quality and compliance with corporate data administration, security standards, HR policies, and procedures Resolve escalated inquiries from Customer Service Rep. & Functional Specialists regarding system inquiries or issues Qualified candidates will have: 2+ years' experience with different Workday Modules' backend operational activities and troubleshooting: HCM, Learning, Performance, Talent Acquisition, Compensation, etc. Previous experience managing people (supervisor, team lead, manager, etc.) Workday's Reporting & Analytics Module functionality knowledge is a huge plus Advanced English level and Spanish fluency. Portuguese is a plus Ticketing systems knowledge or experience. ServiceNow is highly preferred Experience in a Service Center with direct customer/user interaction is ideal Experience creating reports, conducting audits, and interpreting data to conduct analysis Microsoft Power BI or other data reporting/visualization skills and tools is another plus Advanced MS Excel skills and in general of the different MS Office programs University Degree or equivalent experience in a related field Experience in more than one ERP or HCM systems is preferred ADP/Kronos/TRESS or any Payroll system is a plus Experience in UAT testing is ideal Limited travel may be required (travel to USA) Will require occasionally non-standard work hours, supporting EMEA and APAC regions Leadership skills, proactivity, and ability to simplify technical information to communicate to different stakeholders Proven time management skills, and a strong sense of urgency Ability to quickly comprehend requirements and carry out transactions in accordance with set standards Demonstrated ability to communicate verbally and in writing across different levels Customer service orientation Positive Attitude to facing and solving problems Relocation Available:
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