.Location: Guadalajara SSC, MexicoReports to: Program Manager, HR Digital Solutions, Vendor Management, Insights & Reporting ServicesDo you have strong Workday operations backend Tier II or Tier III experience, and have managed people/teams? We have a role for you in our Shared Services Center, where you'll be the main support for the manager in coordinating the team and helping solve different requests regarding our HRISs, reporting, Vendor Management and Content Maintenance.**Core Responsibilities**:- Assume a leadership role in the team as a Sr. Analyst/Team Lead, supporting the Manager with team training/skills development, and presentations to different levels of the company regarding KPIs, adoption of systems, various metrics and other necessary topics- Design and program reports, and conduct analyses to monitor key metrics and drive adoption- Create and maintain operational dashboards for metrics/KPIs analysis, control, monitoring.- Assist users with Workday reporting inquiries and requests.- Identify trends from the users' requests/issues in order to ensure knowledge transfer and implementation of improvement/automatization actions from external research- Grant security access to HR systems and tools following security protocols- Support new HR technology implementations- Support testing efforts related to HR technology- Conduct data audits to ensure data quality and compliance with corporate data administration, security standards, HR policies, and procedures- Resolve escalated inquiries from Customer Service Rep. & Functional Specialists regarding system inquiries or issues- Requirements:_- 2+ years' experience with different Workday Modules' backend operational activities and troubleshooting: HCM, Learning, Performance, Talent Acquisition, Compensation, etc.- Previous experience managing people _is a must_ (supervisor, team lead, manager, etc.)- Workday's Reporting & Analytics Module functionality knowledge is a huge plus- Advanced English level and Spanish fluency. Portuguese is a plus- Ticketing systems knowledge or experience