.Job Function: SW&C Marketplace Delivery The role: We are thrilled to announce an opportunity to join our team as:**Team Leader**Scope: Full-time | Software & Cloud Marketplace Delivery | Location: MX cityA Team Lead is a key role responsible for overseeing a group of individuals within an organization. They provide guidance, support, and mentorship to team members, ensuring goals are met and fostering a productive work environment. Team Leads play a crucial role in driving team performance and contributing to the organization's success.- Service Execution ensures the team meets agreed SLAs and KPIs without interruption. Handles escalations from subsidiaries promptly, documenting solutions for service improvement. Team leader spends at least 50% of their time on service execution.- Service Quality à constantly monitors the performance of all assigned services, and create meaningful reports for the Director, Senior- Service Quality à constantly monitors the performance of all assigned services, creates meaningful reports for the Director, Senior TL and the subsidiary which shows the performance of the services.- People Recruitment plans organization to ensure uninterrupted service according to SSPs. Requests new headcounts for growth and attrition, collaborating closely with HR Department per SLAs.- People Development sets quarterly SMART goals for team members, reviews monthly performance, identifies areas for improvement, and monitors progress against the GSDC C3 Certification Program.- People Retention monitors team members' behavior per GSDC Employee Handbook and internal policies. Identifies high performers, promotes them as role models, and supports others in skill improvement.What we need to see from you:**What we need to see from you**- At least 4-6 years of experience in a service-oriented environment with a minimum of 2 years of experience at SoftwareOne or equivalent track record.- Experience in managing highly skilled resources and leveraging those resources to drive service delivery Knowledge/Expertise- Detailed understanding of S2P end-to-end process.- Excellent Navision understanding- Outstanding ability to think creatively and identify and resolve problems.- Excellent analytical, organizational, project management, and time management skills- Motivate & inspire team members.- Maintain healthy group dynamics.- Guide the team based on management direction.- Ability to professionally interact with people of diverse cultures and regions.- Ability to juggle multiple projects simultaneously.- Create an environment orientated to trust, open communication, creative thinking & cohesive team effort.- Recognize & celebrate team & individual accomplishments & exceptional performance.- Strong networking abilities.- Be able to deal with ambiguity, be able to interact with a cross section of people, and effectively influence others without direct authority