Team Lead Retail Operations & Services

**Ready to lead, disrupt and reinvent the sleep industry?
**

We are Emma - The Sleep Company.
One of Europe's fastest-growing startups, we are now the world's leading D2C sleep brand.
In 2020 our revenue grew from €150 to €405 million.
We're pushing the boundaries of technology to transform the world of sleep.
And we want your help to pull it off.
But Emma isn't for everyone.
We're a highly ambitious, hard-working team that pushes you to produce your best work yet.
We don't want average, we want high-performers who chase growth and set ambitious goals.
Want your ideas to have impact and your career to grow?
Then Emma is the right place for you.
- Account efficiency and operational set up
- Strategically driving retail ops set up
- Lead projects to continuously develop, automate and excel our retail operations processes
- Develop our retail operations team by being self-reliant in decision-making in your area
- Develop our Customer Service Team by being self-reliant in making decisions concerning your area
- Support recruiting of new retail customer service team members
- Work cross-functionally with other teams to ensure smooth running of retail customer service operations

Work in an international environment.
**Become an Emmie**

Emma proudly celebrates diversity.
We are an equal-opportunity employer committed to promoting inclusion in our workplace.
We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability or age.