CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers.
We employ 11,000 people and operate in more than 55 countries.
Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you?
You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner.
You'll help change how goods get to market and contribute to global sustainability.
You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals.
And you can maximize your work-life balance and flexibility through our
Hybrid Work Model
**Job Description**:
Position Purpose
Lead and provide all solutions and clarifications related to operations for our clients in Mexico and Central America.
Direct contact with customers to clear up any issues or doubts researching and identifying them within our internal teams and systems (SAP, BW, BI )
Identifying areas of opportunity within our processes and systems in order to reduce response times and improve customer satisfaction by providing solutions to customers.
Scope
- Number of Countries: Mexico, Costa Rica, Nicaragua, El Salvador, Honduras, Guatemala
Major/Key Accountabilities
- Continuous monitoring of customers' stock to identify areas of opportunity with the assigned accounts.
- Support the team in defining asset control measures with different clients.
- Analyze key performance indicators to evaluate performance of the customers
- Lead internally the resolution of customers' incidents detected by the coordinators
- Support the coordinators with the order management requests from the customers
- Generate plans to reduce response times to customers' cases
- Follow up to the account health of the accounts within the sales executives
- Analyze Salesforce dashboards and reports to evaluate his/her team's performance
- Coordinate weekly meetings to monitor the performance of the accounts and the team
- Generate an integrate and efficient team
- Be the link with the different areas
- Responsible for the development of his/her team
**Qualifications**:
- Advanced knowledge of Microsoft Office
- Customer database management.
- Management of operating systems (SAP, CRM)
- Experience in Customer Service
Experience
- Bachelor's degree (graduated any)
- At least 2 years of experience in customer service and/or sales in logistics or consumer companies
Skills and Knowledge
- MS Office (Word, PPT, Excel, FORMS, Edge )
- SAP
- Salesforce
- Power BI
Language
English
Preferred Education
Bachelors
Preferred Level of Work Experience
1 - 3 years
We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential.
This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.