Team Leader Customer Service

Recognized Insurance International Company is looking for "**Team Leader Customer Service" **based in Queretaro.**Job Description**:As Team Leader you will be responsible for delivering a World Class Roadside Assistance service to Customers through the effective management of the operation. Your role will be to Coordinate the assistance services required by our clients, focused on providing a service of excellence. Giving a quick, effective and quality solution. Adherence to rights standards, process and regulations of the company.**Team Leader Skills/Experience Requirements**:- At least **2 years Team Leader** experience required as a general practice.- ARS contact center **(Call Center)** experience can be considered as an equivalency to the minimum Team Leader experience requirement.- **Advanced English Level (mandatory)**:- High school certificate- Typing and computer skills- American Passport or Visa (mandatory)- Availability to Travel- Reside in **Queretaro, México****The primary roles/fuctions of the Team Leader are**:- Adherence to Allstate cultural and operational priorities- Training- Coaching- Call Monitoring- Case and File Handling- Performance Management- Escalated Case Management- Team Leader Skills Profile**Job Offer**:- Competitive Salary- Food vouchers- Superior Law BenefitsTipo de puesto: Tiempo completo, Por tiempo indeterminadoSalario: $17,000.00 - $18,500.00 al mesBeneficios:- Seguro de gastos médicos- Seguro de vida- Vales de despensaHorario:- Turno de 8 horasPregunta(s) de postulación:- What is your English Level?- Do you have any experience working in a Call Center? How many years?- How many years as Team Leader Customer Service do you have?Trabajar desde casa:- No