Team Leader, Front Office
(8212)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.
Woven seamlessly into the diverse, dramatic vistas of one of Mexico's last tropical beachfront jungles in Riviera Nayarit, One&Only Mandarina provides the perfect balance between chic treehouse seclusion and clifftop villas. The warm Mexican charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion.
About the Job.
**Front Office Team Leader has a clear knowledge of the Resort's operation with a selected blend of skills such as: Emotional Intelligence, Critical Mind, Organizational Aptitudes, Strategical Reasoning and Financial Direction. They are a key member of the line of communication in the Front of the House Operation. Training and facilitating proper tools to complete their daily tasks and ensure standards and policies are completed consistently. Their interpersonal abilities make them an exceptional point of contact with every guest, to ensure their stay is as seamless and memorable as possible. At the same time, their analytical minds and composed character allow them to be the primary line of defense to prevent and solve any possible complaints. A meticulous planning and strategy are fundamental to succeed in achieving all financial and operational goals set throughout the year. Their instinctive leadership empowers them to coordinate and orchestrate the operation with an efficient yet luxurious approach.**
**About You.**
- English Level: Advanced (90%)
- Proficient in MS Office, ALICE and Micros Opera.
- Exceptional communication and interpersonal skills.
- Natural leadership and management abilities.
- Qualified financial analyst with billing knowledge.
- Critical thinker and a remarkable problem solver.
- Expertise in product and brand knowledge.
- Excellent project management skills.
- Knowledge of cashier operations
- Knowledge of hotel business operations
- Knowledge of Up Selling techniques
- Knowledge of maximizing revenues
- Building teamwork
- Developing others
- Motivating others
- Planning/Organization
- Problem solving and decision maker
- Adaptability/Flexibility
- Concern for Quality
- Initiative
- Teamwork/Cooperation
- Customer Service Orientation
- Listening and Oral skills
- Analytical thinking
- Stress Management
- Enthusiastic and pleasant personality
- Friendly and caring
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
