.Team Leader, Front Office(13719)At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life. With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn.Woven seamlessly into the diverse, dramatic vistas of one of Mexico's last tropical beachfront jungles in Riviera Nayarit, One&Only Mandarina provides the perfect balance between chic treehouse seclusion and clifftop villas. The warm Mexican charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it's our passion.About the Job**Front Office Team Leader has a clear knowledge of the Resort's operation with a selected blend of skills such as: Emotional Intelligence, Critical Mind, Organizational Aptitudes, Strategical Reasoning and Financial Direction. They are a key member of the line of communication in the Front of the House Operation. Training and facilitating proper tools to complete their daily tasks and ensure standards and policies are completed consistently.****Their interpersonal abilities make them an exceptional point of contact with every guest, to ensure their stay is as seamless and memorable as possible. At the same time, their analytical minds and composed character allow them to be the primary line of defense to prevent and solve any possible complaints. A meticulous planning and strategy are fundamental to succeed in achieving all financial and operational goals set throughout the year. Their instinctive leadership empowers them to coordinate and orchestrate the operation with an efficient yet luxurious approach.****Key Duties and Responsibilities**- PPE (Personal Protective Equipment) provided by the Resort must always be used.- Hygiene & Safety measures dictated by both Local Government and the Resort shall be followed.- Responsible for the disinfection, cleanliness and proper function of the Front Office.- Possess a full understanding of the Refreshment Center operations and products.- Coordinate daily Arrival and Departure experience.- Oversee and supervise Daily Front Desk- Concierge Duties.- Ensure all colleagues have proper supplies and tools for their daily tasks and activities.- Handle guest complaints as required and follow up on necessary GIRs.- Act as the primary source of training, adapting to the team's needs.- Perform weekly self-audits of LQA, Forbes and SOPs.- Organize weekly schedule for Front Office, according to the operation.- Monitor grooming standards and punctuality of staff daily